Code of Ethics and Customer Services Tranining | مدونة قواعد السلوك والتدريب على خدمة العملاء

This elite training program from Repose Cafe is designed to transform baristas into “Ambassadors of Excellence.” By synthesizing the technical rigor of the Specialty Coffee Association (SCA) with the psychological depth of Goleman’s Emotional Intelligence, this course moves beyond simple beverage preparation. It focuses on the “Human Dimension” of the coffee industry—teaching professionals how to master the art of guest connection, navigate complex ethical dilemmas, and maintain workplace dignity in alignment with United Nations and ILO standards. Participants will explore the science of empathy, the mechanics of conflict de-escalation, and a strict code of professional ethics. This is not just a training manual; it is a global benchmark for professionalism, ensuring that every customer interaction reinforces the credibility and premium status of the brand.

This elite certification program is designed to transform the barista into an ambassador of excellence. By combining the technical precision of the Specialty Coffee Association (SCA) with the psychological depth of emotional intelligence, this course goes beyond simply preparing beverages. It focuses on the human dimension of coffee making—teaching professionals the art of connecting with guests, navigating complex ethical dilemmas, and upholding the dignity of the profession in accordance with UN and ILO standards.

Participants will explore the science of empathy, conflict resolution techniques, and a rigorous code of professional ethics. This is not just a training manual; it’s a global standard of professionalism, ensuring that every client interaction enhances brand credibility and leadership.