PART 8: TEAMWORK AND PROFESSIONAL RELATIONSHIPS
Chapter 29: Emotional Intelligence in Team Settings
Chapter 30: Supporting Your Colleagues
Chapter 31: Professional Boundaries
Exercise Files
The Emotional Intelligence / Code of Ethics | Service Excellence Guide | الذكاء العاطفي / مدونة الأخلاقيات | دليل التميز في الخدمة
A Comprehensive Training Manual for Customer-Facing Professionals
Based on International Standards and Best Practices
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