PART 1: FOUNDATIONS OF EMOTIONAL INTELLIGENCE IN SERVICE
Chapter 1: Understanding Emotional Intelligence
Chapter 2: The Science of Emotions in Customer Interactions
Chapter 3: Why Emotional Intelligence Matters in Service
Exercise Files
The Emotional Intelligence / Code of Ethics | Service Excellence Guide | الذكاء العاطفي / مدونة الأخلاقيات | دليل التميز في الخدمة
A Comprehensive Training Manual for Customer-Facing Professionals
Based on International Standards and Best Practices
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