PART 7: SELF-MANAGEMENT AND WELLBEING
Chapter 25: Managing Your Own Emotions
Chapter 26: Stress Management for Service Professionals
Chapter 27: Preventing Burnout
Chapter 28: Work-Life Balance
Exercise Files
The Emotional Intelligence / Code of Ethics | Service Excellence Guide | الذكاء العاطفي / مدونة الأخلاقيات | دليل التميز في الخدمة
A Comprehensive Training Manual for Customer-Facing Professionals
Based on International Standards and Best Practices
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