PART 9: CONTINUOUS GROWTH
Chapter 32: Developing Your Emotional Intelligence
Chapter 33: Seeking and Using Feedback
Chapter 34: Your Journey to Service Mastery
Exercise Files
The Emotional Intelligence / Code of Ethics | Service Excellence Guide | الذكاء العاطفي / مدونة الأخلاقيات | دليل التميز في الخدمة
A Comprehensive Training Manual for Customer-Facing Professionals
Based on International Standards and Best Practices
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