PART 5: COMMUNICATION EXCELLENCE
Chapter 18: Verbal Communication Best Practices
Chapter 19: The Art of Positive Language
Chapter 20: Using Names and Personalization
Exercise Files
The Emotional Intelligence / Code of Ethics | Service Excellence Guide | الذكاء العاطفي / مدونة الأخلاقيات | دليل التميز في الخدمة
A Comprehensive Training Manual for Customer-Facing Professionals
Based on International Standards and Best Practices
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